ELABO Customer Care

Extensive additional services around the complete product portfolio

Our demanding customers expect more than just clever system solutions. ELABO therefore offers comprehensive extra services for the entire product range. We support our customers from the start – long and intensively; as long and as intensive as you as the customer desire. We call this ELABO Customer Care.

Services and support

Do you want to increase the efficiency of your processes with Elution® through digitalization? We support you with

  • Installation and commissioning

  • Work and test plan creation

  • Development of customer-specific reports and

  • Process documentation

  • Process consulting for (partial) automation

Service Pakete

If you have any questions, you need technical support. The different packages are optimally adapted to your needs:

  • Phone Support
  • Remote Support
  • On-site Service
  • Digital Field Service

Software Engineering

You have special requirements for process, hardware and product connection? We ensure that your production does not consist of isolated solutions: 

  • Driver development
  • Device connection
  • Function development
  • Product communication

System integration

Continuous data integration through integration with your order management system holds the greatest potential for digitization: We support you with interface development for your ERP, MES, etc. and coordinate directly with your system house, saving you time and nerves.

Trainings

In order to get started with the Elution® factory software, we offer various training packages.
Depending on the level of competence and experience, we have the appropriate user training.